Return & Refund Policy

1 Overview

At ShyamSir Online Academy, we strive to provide high-quality educational content and services. This policy outlines our return and refund procedures for our online courses and services.

2 Digital Course Refunds

Since our courses are delivered digitally, we offer a 30-day money-back guarantee under the following conditions:

• Refund requests must be made within 30 days of purchase
• Course completion must be less than 25%
• No refunds for completed courses or downloaded materials
• Refund requests must include a valid reason

3 Live Session Refunds

For live classes and interactive sessions:

• Full refund if cancelled 24+ hours before session
• 50% refund if cancelled 2-24 hours before session
• No refund for no-shows or cancellations within 2 hours
• Technical issues on our end qualify for a full refund

4 Subscription Refunds

For monthly or annual subscriptions:

• Prorated refund for unused portion of current billing period
• No refunds for past billing periods
• Cancellation takes effect at the end of current period
• Refund processing takes 5-10 business days

5 Non-Refundable Items

The following items are not eligible for refunds:

• Completed courses or certifications
• Downloaded course materials
• One-on-one tutoring sessions (unless cancelled 24+ hours prior)
• Custom course development services
• Third-party integrations or external services

6 How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact our support team at refunds@shyamsironline.com
• Step 2: Provide your order number and reason for refund
• Step 3: Include any relevant documentation or screenshots
• Step 4: Our team will review your request within 2-3 business days
• Step 5: Approved refunds will be processed within 5-10 business days

7 Refund Processing

Refunds will be processed using the same payment method used for the original purchase. Processing times vary by payment provider:

8 Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Contact us for alternative solutions
• File a dispute with your payment provider
• Seek mediation through consumer protection agencies

9 Special Circumstances

We understand that exceptional circumstances may arise. We will consider refunds for:

• Medical emergencies preventing course completion
• Technical issues that prevent access to content
• Course content significantly different from description
• Instructor unavailability for extended periods

10 Contact Information

For refund requests or questions about this policy: